• TEMPORARILY CLOSED UNTIL FEB 25TH!
  • All orders will be shipped after this date.

TERMS & CONDITIONS

General and Application 

The following terms and conditions shall apply for all contracts between the customer and CANDLE CRUSH about the delivery of goods, which are ordered from the CANDLE CRUSH online shop - www.candlecrush.eu

 

Account 

The customer is responsible for maintaining the confidentiality of its account and password and for restricting access to its computer to prevent unauthorised access to its account. The customer agrees to accept responsibility for all activities that occur under its account or password.

The customer should take all necessary steps to ensure that the password is kept confidential and secure and should inform CANDLE CRUSH straight away if it has any reason to believe that its password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. The customer shall ensure that the details which are provided to CANDLE CRUSH are correct and complete. The customer shall inform CANDLE CRUSH immediately of any changes to the information that has been provided at the time of registration.

 

Terms of Sale

By placing an order with CANDLE CRUSH you are offering to purchase a product, and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

In order to purchase from CANDLE CRUSH you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.

All prices are inclusive of VAT. 

 

Delivery Times & Charges

Dispatch times may vary according to availability and order processing can take up to 5 working days. All shipping guarantees are valid for after despatch. Delivery after dispatch is mostly within 1-2 working days (up to our courier DPD). Delivery costs €5,95 under €35 (excluding shipping cost and after discount) within The Netherlands, Germany and Belgium. Orders over €35 (excluding shipping cost and after discount) will be delivered for free. Delivery costs €11,95 under €65 (excluding shipping cost and after discount) within the rest of the EU. Orders over €65 (excluding shipping cost and after discount) will be delivered for free.

 

Cancellation Policy

Under the Consumer Protection (Distance Selling) Regulations, you have up to 7 working days after you have received your delivery to cancel your order.

To cancel your order you may email info@candlecrush.com and we will reply with instructions on returning your goods.

CANDLE CRUSH does not cover the postage cost of returning goods except in the case where the wrong product is supplied or in case of faulty/damaged goods being supplied.

Further details of your rights under Distance Selling Regulations are available from your local Trading Standards Department or Citizens Advice Bureau.

 

Refund Policy
Returns 
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All returns/exchanges must be approved by email.

 

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your  original method of payment, within a certain amount of days.

 

Shipping 
To return your product, you should mail your product with tracked and signed for delivery to: Veemstraat 13, 5617AG, Eindhoven, The Netherlands. You can only do this after a confirmation of CANDLE CRUSH.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Prohibitions & Misuse

You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the website; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material (commonly referred to as “spam”), or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. CANDLE CRUSH will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

CANDLE CRUSH will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it.

 

Prices

All prices are correct at time of publishing and include VAT. It may be necessary to change prices either up or down, from time to time. Any price changes will be confirmed to you at the time of ordering.

 

Indemnity

You agree to indemnify, defend and hold harmless CANDLE CRUSH, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this website or your breach of the Terms and Conditions.

 

Governing Law and Jurisdiction

These terms and conditions are to be construed in accordance with the laws of The Netherlands and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Dutch courts.

 

Statutory Rights

Your Dutch statutory rights are not affected by our returns policy.